Organisation Elva Talent Ltd
Effective date September 2026
Review At least annually and when material changes occur
1. Our approach
Elva Talent aims to provide a professional, transparent and responsive recruitment service. If a candidate, client or other business contact is dissatisfied, we encourage them to raise the issue so that it can be considered and, where appropriate, resolved.
2. How to make a complaint
A complaint can be made by email to privacy@elvatalent.com or in writing to Elva Talent Ltd, 12 Stansfield
Close, Bradford, BD10 0EN. Please include your name, contact details, a clear description of the concern and any relevant dates, people or correspondence.
3. What happens next
We will acknowledge the complaint within a reasonable period.
We will review relevant information and may contact you for clarification.
We will seek to provide a substantive response as promptly as reasonably possible, taking account of the
complexity of the issue.
Where an error or service issue is identified, we will consider appropriate corrective action.
4. Privacy complaints
If the complaint concerns use of personal information or data-protection rights, it will be handled in accordance with our Privacy Policy. Individuals may also have the right to complain to the Information Commissioner's Office or another applicable supervisory authority.
5. Fair treatment
Complaints will be considered objectively and in good faith. Raising a genuine complaint will not of itself
disadvantage a candidate in relation to recruitment services.
6. Contact
Elva Talent Ltd | 12 Stansfield Close, Bradford, BD10 0EN | privacy@elvatalent.com | elvatalent.com